Frequently Asked Questions
Everything you need to know about bringing Pura into your home.
What is the typical shipping timeframe for furniture orders?
Standard shipping typically takes 5-7 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
Do you offer a warranty on your home decor and furniture?
Yes, all Pura furniture items come with a limited 1-year warranty covering manufacturing defects and structural integrity under normal household use.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are non-returnable.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.
Are the materials used in Pura products sustainably sourced?
Sustainability is core to our mission. We prioritize FSC-certified woods, recycled textiles, and non-toxic finishes to ensure your home is both beautiful and eco-friendly.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger home investments.